Capability Series - June 2019

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Capability Series - June 2019


As organisations shift to a Customer Experience (CX) focus, how do you align your CX with your EX?  Building the right capabilities across your organisation through high impact learning.

In this series of labs we will:

• look at the research on capability development and the future of work

• learn how to align your customer experience and capability strategies

• learn how to move to an agile, design-led learning strategy that meets organisational needs

Session 1: 13 June

Session 2: 20 June

Session 3: 27 June

Each session runs for four hours, 10am - 2pm over three consecutive Thursdays.

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